About Us This web site is owned and provided by Hi-Tec Spray Ltd. Please feel free to browse the Site; however, your access to and use of the Site is subject to these Terms and all applicable laws.
You shall use the Site for lawful purposes only. You shall not post or transmit through the Site any information or material which violates or infringes, in any way, the rights of others, or which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane, harassing, or otherwise objectionable. Nor shall you post or transmit through the Site any information or material which encourages conduct that would constitute a criminal offence, give rise to liability or otherwise violate any law or administrative ruling or guidelines, is in violation of these Terms, or which, without Hi-Tecs prior written approval, contain advertising or any solicitation with respect to products or services. Any conduct by you that, in Hi-Tec Sprays opinion, restricts or inhibits any other user from using or enjoying the Site will not be permitted.
The Site contains information and materials, including but not limited to, text, software, photos, video, graphics and audio, (collectively "Materials") which are derived in whole or in part from information and materials supplied by Hi-Tec Spray and other sources, and are protected by international copyright, trademark and other laws and the entire content of the Site is copyrighted as a collective work under the United Kingdom's Copyright Laws. Hi-Tec Spray owns the copyright in the overall selection, coordination, arrangement and enhancement of such content, and owns the rights in, or license to use, the individual components of such content. Materials may not be copied, reproduced, republished, modified, uploaded, posted, transmitted or distributed in any way or decompiled, reverse engineered or disassembled, including but not limited to the text, images, audio and/or video, as well as any software (including but not limited to any images or files incorporated in or generated by the software or data accompanying such software), except that you may download one copy of the Materials on any single computer for your personal, non-commercial use only, provided you keep intact all copyright, trademark and other proprietary notices and make no change in or deletion of author attribution. This limited authorization is not a transfer of title in the Materials and by your use of the Site, you acknowledge that you do not acquire any license, ownership or other rights to the Materials. Modification of the Materials or use of the Materials for any other purpose is a violation of Hi-Tec Sprays or such other sources' copyright, trademark and other proprietary rights and may violate other laws. The use of any such Materials on any other Web site or networked computer or environment is prohibited without H-Tec Sprays express written consent. If you breach any of these Terms, your authorization to use the Site automatically terminates and you must immediately destroy any downloaded or printed Materials.
If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Parkwood Industrial Estate
Phone: 0345 873 0263
VAT No. 460543168
Company number: 2088206
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
UK CustomersWe accept both Visa and MasterCard. If you do not wish to pay online, you may send your card information via phone, fax or by post. Payment will be taken prior to the shipment of goods.
Non UK CustomersWe are unable to accept credit/debit card payments from locations outside of the UK. Instead we ask that you make a wire transfer of funds (BACS Payment) to our bank. When you place your order we then send you a pro-forma invoice to the value of the goods including any shipping charges. We will also inform you of our bank details so you can instruct your bank to submit the payment. We apologise if this is an inconvenience to you however, we only accept credit/debit card payments where we are able to data match the credit card to the shipping address we are given. Currently this is not possible with non U.K registered cards and for your security and ours we feel this is a necessary precaution.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
For U.K. mainland excluding Scottish HighlandsPostage is FREE for all orders of £100.00 (inc. VAT) or over. For orders up to £99.99 (inc. VAT) there is a £9.50 (inc. VAT) charge for carriage and packaging.
For UK offshore islands, Scottish Highlands and Northern IrelandPlease place your order in the normal way, we will reject your card payment and send you a pro-forma invoice by email to advise the additional cost to ship the goods to your location. Please note that if your order value is greater than £99.99 (inv. VAT) and is small enough to be sent by Royal Mail post rather than by a carrier type service, then we may not have to charge for postage and packing. Once you have the pro-forma invoice, please contact our Sales Team to arrange payment for the goods.
For all other regions /countriesPlease place your order in the normal way, we will send you a pro-forma invoice by email to advise the cost of the goods and the additional cost to ship the goods to your location. We will submit the pro-forma invoice with our bank details so that you can make a BACS payment. Please note, Local import duties and taxes are not included in these shipping charges. Upon delivery to the destination country it is the receivers responsibility to arrange and pay for any import duties and customs clearance charges that may be levied by the shipping agent and customs authorities.
For larger shipments we are able to offer FOB or C &F airfreight, road freight and sea freight shipments up to port, uncleared with option of additional insurance if required. For smaller shipments we offer international airmail or Fedex carrier services. Please note that for Fedex shipments we require your credit card details to be entered onto the airway bill or your own Fedex account number to cover any import duties and customs clearance charges.
Non UK Mainland PostcodesFor clarification, we consider the following postcodes to be outside of the UK Mainland. If you have one of these postcodes you must select the appropriate shipping destination outside of mainland UK.
Collection of goodsAlternatively, you can arrange for goods to be collected from our premises on your behalf by your nominated carrier. Individuals who wish to collect items for export will have to additionally pay UK VAT ( sales tax) and reclaim this at the port of exit from the UK unless they are registered for VAT in EU and can provide us with their VAT number prior to collection of the goods. In all cases your nominated carrier must provide us with proof of export to avoid the charge for UK VAT.
Delivery Schedule We will normally send your to you within 5 to 7 working day or sooner if in stock, International orders will generally be received within 21 days.
You must inform us within two working days, in writing if the goods damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Photographic evidence will greatly assist us in supporting any damage claim.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Availability of Goods / Back Orders Our aim is to fulfil your order as soon as possible and we carry a high level of stock to try and achieve this. Despite this, the reality is that there are times when items may not be readily available off the shelf and there is a delay. If items are available from stock they will under normal circumstances be despatched by the next working day. If we cannot ship your entire order we may, at our discretion ship the available items now and despatch the remaining items once they become available. If you would like to know the status of your order once placed, please feel free to contact our Sales team by email or phone and we will be happy to inform you. If at any stage before the goods have left our premises you wish to cancel your order, you can do so, simply telephone our sales team on +(44) (0)1622 356590.
Tax Charges For orders made from the UK VAT will be added at the applicable rate
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in original packaging and be new and unused.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.