SprayDirect has always taken our responsibility for your personal data seriously and we continue to be committed to protecting our customer’s data with the new General Data Protection Regulations being effective from 25th May 2018.
As a result of these new regulations we have been reviewing our processes to ensure our compliancy.
SprayDirect.co.uk takes your privacy seriously, therefore we recognise your rights to know how we handle, store & use your personal data, and to know how the regulations protect your data, so if you have any questions please contact us at email@example.com
Our personal data policy has been developed in-line with the General Data Protection Regulations, in force from 25th May 2018 and any following UK regulation than may come into force thereafter.
We collect & process personal data that is provided by yourself, when you contact us personally (whether by email, telephone, post or via our websites) in relation to our products and services, or any other matters.
Personal data includes:
We process the personal data held for the following use:
We may share your personal data with our suppliers, POS payment providers or other companies where applicable to your order or enquiry processing, delivery of orders, delivery or site visits for repairs/ servicing, supply of quotations, product manuals, brochures, parts lists and/or any other information requested in relation to our products or services. This may also include contact of third parties in relation to any of the above in relation to our legitimate business interests.
We may share your personal data with the following parties, all in-line with this Privacy Notice:
We will not keep your personal information for any longer than necessary and only in relation to reasons it has been supplied to us by yourself/your company. We are required to retain certain details for supplier warranty validity, supplier recall purposes, to meet certain legal or regulatory requirements. We also need to hold information to enable investigation & resolution of complaints, assist warranty or other investigations, prevention of fraudulent payments or to meet our Terms & Conditions/ Agreements or Contracts.
Information will be held for the length of any agreement or contract, plus a further 12 months period or any other period agreed differently between yourself/ your company. Credit or debit card details are only handled at the time of the transaction through our POS payment system and are not viewable by SprayDirect employees once the transaction has been completed.
Please note that if you request your data is deleted and a supplier recall situation arises we will not be able to alert you of recall details.
All data we collect is stored electronically, within the UK (European Economic Area) and only processed by those employees operating under our policies and procedures, or by those employees of sub-contractors, contractors, suppliers as necessary. Only minimal and necessary information (ie: contact name, delivery/site address & contact details) is passed outside of SprayDirect for delivery, installation or service/repair purposes.
All payment information is dealt with by approved SprayDirect employees only, and all payment information is processed under strict security via our POS payment systems. Once account or card details have been input into the payment system they cannot be retrieved by employees.
In such instances where a third party supplier may need to be supplied with your data, they may store data either within the European Economic Area or outside of this area, in such instances the relevant country’s data protection laws will be relevant to their handling of information under the relevant protocols.
Cookies are small text files that automatically download to any device you are using when contacting any websites, ie: Laptop, tablet, mobile phone. They work with the website you are visiting and your device to collect information, ensuring your connection is quick and smoothly operating. They also tell the website what information you are browsing so it can pass the relevant information to your device. They also tell the website it is working correctly.
Cookies can last for set periods, ie: one visit, one day or longer. Your web browser allows you to delete or limit cookies if you prefer to. If you choose not to accept cookies when asked by the website(s) or when updating your settings, we will not use them on your visit to our website(s), you may find some reduction in functionality when on our website(s).
You can withdraw consent for us to hold your data at anytime, again this may mean you miss contacts of the above such events, information, supplier recalls or similar. It will also mean you may miss out on other services ie: our couriers normally message ahead of delivery so if they do not have your contact details you may miss the delivery slot. You may also miss out on supplier recalls or similar notifications which may affect any equipment you have in use.
You can ask to see what personal data we hold regarding yourself, this will be provided in a readable format. If any data is incorrect please do not hesitate to contact us and we will be happy to update our records.
If you would like your data amended or have any questions/ complaints about the data we hold, how it is used, processed or passed on please contact us. If you have any questions about this Privacy Notice or would like us to update the data we hold relating to yourself then please contact us at firstname.lastname@example.org
If you are not happy with our response to your questions, complaints, etc, you can contact the Information Commissioner’s Office at http://ico.org.uk/